Privacy Policy | DhanMatrix

This Privacy Policy explains how DhanMatrix Securities (“DhanMatrix”, “Company”, “we”, “our”, or “us”) collects, uses, stores, protects, and shares information when you use the DhanMatrix mobile application, website, AI-powered tools, educational finance features, and related services.

1. About DhanMatrix

DhanMatrix Securities operates the DhanMatrix mobile application and website at https://www.dhanmatrix.in. DhanMatrix provides AI-based tools, portfolio analysis tools, finance-related educational content, market learning features, research-oriented information, and related digital services.

Financial Disclaimer: DhanMatrix Securities is not registered with the Securities and Exchange Board of India (SEBI) as an Investment Adviser or Research Analyst. The platform does not provide investment advice, stock recommendations, buy/sell signals, portfolio management, or trading execution. All content, tools, and AI-generated outputs are intended only for educational and informational purposes.

2. Information We Collect

We may collect the following information depending on how you use our app or website:

Name
Email address
Phone number, if provided by you
Account login credentials and authentication details
Usage data, including interaction with app features
Device information such as device model, operating system, app version, browser type, and diagnostic data
Support requests, feedback, form submissions, or communication sent to us
AI interaction data such as prompts, questions, inputs, and responses generated through AI-powered features
Payment or subscription status where applicable. We do not store complete card, UPI, or banking credentials on our own servers.

3. How We Use Your Information

We may use collected information for the following purposes:

To create and manage user accounts
To provide AI-based analysis tools and app features
To improve application performance and user experience
To communicate updates, support responses, and important notices
To provide educational finance content and app functionality
To detect bugs, crashes, fraud, misuse, unauthorized access, or security issues
To process payment/subscription access where applicable
To comply with applicable laws, regulatory requirements, platform policies, and legal obligations

4. AI Features and AI Disclaimer

DhanMatrix may use Artificial Intelligence (AI) to generate analysis, insights, summaries, responses, educational content, and productivity-related outputs.

AI outputs may be incomplete, inaccurate, outdated, or unreliable.
AI does not replace professional financial, legal, tax, compliance, or investment advice.
AI-generated content is provided only for informational and educational purposes.
Users must independently verify all information before making any decision.
DhanMatrix Securities is not liable for decisions made based on AI outputs.

5. Financial and Educational Disclaimer

Any stock market, F&O, portfolio, trading, mutual fund, market research, or finance-related content available through DhanMatrix is provided only for educational and informational purposes.

We do not provide investment advice.
We do not provide stock recommendations.
We do not provide buy/sell/hold signals.
We do not guarantee returns, profits, or future performance.
Users are solely responsible for their financial decisions.
We strongly recommend consulting a SEBI-registered financial advisor before making any investment decision.
Advisory services or Research Analyst services, if introduced in the future, will only be offered after obtaining necessary regulatory approvals.

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information only in limited situations, including:

When required by law, regulation, legal process, or government authority
To protect our legal rights, users, platform, or business interests
With trusted service providers under confidentiality obligations
With hosting, analytics, authentication, payment, communication, AI, or infrastructure service providers where required to operate our services
To prevent fraud, abuse, security threats, or unauthorized activity

7. Third-Party Services

Our app and website may use third-party tools and services, including analytics, hosting, authentication, payment processing, communication tools, AI service providers, and other technology infrastructure. These providers may process data according to their own privacy policies and applicable laws.

8. Cookies and Tracking

We may use basic cookies, analytics, or tracking technologies to enhance user experience, understand app or website usage, improve services, and maintain security.

9. Data Security

We implement reasonable technical and organizational measures to protect user data from unauthorized access, misuse, alteration, disclosure, or destruction. However, no digital platform or internet-based service can guarantee absolute security.

10. Data Retention

We retain user data only as long as necessary for providing services, improving the platform, complying with legal requirements, resolving disputes, preventing fraud, maintaining records, or fulfilling legitimate business purposes.

11. User Rights

Depending on applicable law, users may have the right to:

Access their personal data
Request correction of inaccurate information
Request deletion of personal data
Withdraw consent where applicable
Contact us regarding privacy or data-related concerns

12. Account Deletion

Users may request account deletion or deletion of personal data by contacting us at the email address provided below. Some information may be retained where required for legal, regulatory, fraud prevention, accounting, dispute resolution, or legitimate business purposes.

13. Payments and Refunds

DhanMatrix may offer paid access to certain AI-powered or digital features. Payments may be processed through external channels or platform-approved payment systems, and access may be granted after payment confirmation.

Prices are subject to change at any time.
Users may request a refund within 30 days of payment.
Refund requests after 30 days may not be accepted.
Refunds may be denied in cases of misuse, abuse, excessive usage, or violation of platform terms.
Payment systems may be updated to comply with platform requirements and applicable laws.

14. Children’s Privacy

DhanMatrix is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

15. Limitation of Liability

DhanMatrix Securities shall not be held liable for financial losses, investment decisions, trading outcomes, AI inaccuracies, market risks, user misuse, third-party service issues, or decisions made based on information available on the app or website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes means you accept the updated Privacy Policy.

17. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or your data, you can contact us at:

DhanMatrix Securities
Email: info@dhanmatrix.in
Address: E-329, Jaitpur, Badarpur, New Delhi, India
Website: https://www.dhanmatrix.in